First of all we hope you are very happy with your purchase.
However if there is an issue, please contact Totally Okay before returning any items -
It is appropriate that the consumer controls the delivery to verify that this is accurate and error free.
Return Conditions -
You can return the product within 14 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Totally Okay suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.
Totally Okay will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.
Returning A Package -
If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Totally Okay is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.
Transport Damage -
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.
Any other queries please contact - email@example.com